CP52 WebDeck · Support Suite · in build
A help desk that answers brilliantly — and never lets AI touch your money.
CP52 Desk is the help desk; CP52 Concierge is the AI in front of it, answering from your own knowledge base, with citations, and handing anything about refunds, billing or bookings straight to you. In build: we run it on our own support first. Register your interest and you’re first in when it opens.
Refunds, billing and upset customers never get an auto-reply.
The fastest way to lose a customer is an AI cheerfully mis-answering a refund. So the Concierge carries one non-negotiable rule, enforced in the machinery rather than the manners: anything about refunds, billing or bookings, and any message that reads as upset, is never auto-sent. It routes to you, with the AI’s triage attached. Everything it does answer is grounded in your own knowledge base and cited. It quotes your docs; it doesn’t improvise.
Register your interest →In build · running our own support first · free to join, and you’re first offered the founding price when the desk opens.
Made by someone who ships support, not sells the dream
The numbers below are real and hand-counted: the track record behind the desk.
A grounded front door, and a safety net wired into the code
Grounded, cited answers
The Concierge answers common questions before a ticket ever exists, from your own knowledge base, quoting your docs, with citations and a human-handoff button. It doesn’t make things up.
Money always reaches a human
Refund, billing, booking and negative messages never auto-send. They route to you with triage attached. In testing, a refund question the model was 99% confident about was still blocked: the design working.
Triage on every ticket
Intent, priority, sentiment and confidence scored the moment a ticket arrives, with a deterministic fallback when the model isn’t sure, so nothing slips through un-sorted.
Privacy by machinery
Personal details are redacted before any text reaches an AI model, every call is audit-logged, and there’s a kill switch that turns the AI off without turning support off.
Two front doors, one thread
A proper web intake form (product picker, attachments, spam honeypot, the order stamped on the ticket) and a mailbox poller that turns email into threaded tickets, reply-quoting stripped so threads stay readable.
The working surface
An agent inbox with filters, search, conversation view, saved replies and macros for the human doing support, plus a my-tickets portal for customers, and a setup wizard and health check for you.
Part of the platform, not a separate bill
The Support Suite is a CP52 WebDeck add-on, included in the Silver and Gold plans. There’s no standalone price and nothing to buy today: registering interest is free, and puts you first in line.
CP52 WebDeck · Support Suite
Includedin Silver & Gold- CP52 Deskthe help desk: web form and email both become threaded ticketsincluded
- CP52 Conciergegrounded, cited AI front door with a human-handoff buttonincluded
- The never-auto-send rulemoney & upset messages route to a human, alwaysincluded
- Agent inbox & customer portalfilters, search, macros for you; a my-tickets view for themincluded
- Privacy machineryPII redaction, full audit log and a kill switchincluded
No card, no charge, no commitment: you’re simply first told when the desk opens.
The safety is built in, not just promised
The rule that money never gets an auto-reply isn’t a policy you have to trust; it’s enforced in the code, with an audit log and a kill switch behind it. And because the desk is still in build, registering costs nothing and commits you to nothing. You’re only ever telling us you want first word.
Before you register
Is this finished, or in build?
In build, and we’d rather say so. Form-to-ticket is verified live on our staging bench; grounded answers, triage, PII redaction and the never-auto-send rule are verified in harness. Email-to-ticket, live AI round-trips and the on-site chat widget are the current sprint. We run it on our own support first.
What does it cost?
It’s a CP52 WebDeck add-on, included in the Silver and Gold plans: there’s no separate price. Registering your interest is free.
Won’t the AI mis-answer a refund?
No. Anything about refunds, billing or bookings, and anything reading as negative, is blocked from auto-sending and routed to you with its triage attached. In testing, a refund question the model was 99% confident about was still blocked. That’s the design working, not a bug.
Where does it get its answers?
From your own knowledge base. It quotes your documentation and cites it, rather than improvising. If it doesn’t have a grounded answer, it hands over to a human.
Is my customers’ data safe?
Personal details are redacted before any text reaches an AI model, every call is audit-logged, and there’s a kill switch that turns the AI off without turning support off.
What am I committing to by registering?
Nothing. No card, no charge. You’re on the list to be first told when the desk opens, and first offered the founding price.
In build · CP52 WebDeck
Want support that behaves like this?
Register your interest and you’ll be first to know when the desk opens, and first offered the founding price. It’s included in Silver & Gold, free to join, and commits you to nothing.
