CP52 WebDeck · Support Suite · Live · Hearth
A help desk that answers brilliantly — and never lets AI touch your money.
CP52 Desk is the help desk; CP52 Concierge is the AI in front of it, answering from your own knowledge base, with citations, and handing anything about refunds, billing or bookings straight to you. Live: it runs our own support on both of our sites today, and ships as Hearth in every WebDeck edition from Presence (£25/mo).
🟢 Live · in every WebDeck edition
Hearth, a CP52 WebDeck module included in every edition from Presence at £25/mo. See the platform →
Refunds, billing and upset customers never get an auto-reply.
The fastest way to lose a customer is an AI cheerfully mis-answering a refund. So the Concierge carries one non-negotiable rule, enforced in the machinery rather than the manners: anything about refunds, billing or bookings, and any message that reads as upset, is never auto-sent. It routes to you, with the AI’s triage attached. Everything it does answer is grounded in your own knowledge base and cited. It quotes your docs; it doesn’t improvise.
See WebDeck Presence →Live · running our own support today · included in every WebDeck edition, from Presence at £25/mo.
Made by someone who ships support, not sells the dream
The numbers below are real and hand-counted: the track record behind the desk.
A grounded front door, and a safety net wired into the code
Grounded, cited answers
The Concierge answers common questions before a ticket ever exists, from your own knowledge base, quoting your docs, with citations and a human-handoff button. It doesn’t make things up.
Money always reaches a human
Refund, billing, booking and negative messages never auto-send. They route to you with triage attached. In testing, a refund question the model was 99% confident about was still blocked: the design working.
Triage on every ticket
Intent, priority, sentiment and confidence scored the moment a ticket arrives, with a deterministic fallback when the model isn’t sure, so nothing slips through un-sorted.
Privacy by machinery
Personal details are redacted before any text reaches an AI model, every call is audit-logged, and there’s a kill switch that turns the AI off without turning support off.
Two front doors, one thread
A proper web intake form (product picker, attachments, spam honeypot, the order stamped on the ticket) and a mailbox poller that turns email into threaded tickets, reply-quoting stripped so threads stay readable.
The working surface
An agent inbox with filters, search, conversation view, saved replies and macros for the human doing support, plus a my-tickets portal for customers, and a setup wizard and health check for you.
Part of the platform, not a separate bill
The Support Suite is Hearth, a CP52 WebDeck module included in every edition, from Presence at £25/mo to Gold. There’s no standalone price and nothing to buy today: registering interest is free, and puts you first in line.
CP52 WebDeck · Support Suite
Includedin every WebDeck edition- CP52 Deskthe help desk: web form and email both become threaded ticketsincluded
- CP52 Conciergegrounded, cited AI front door with a human-handoff buttonincluded
- The never-auto-send rulemoney & upset messages route to a human, alwaysincluded
- Agent inbox & customer portalfilters, search, macros for you; a my-tickets view for themincluded
- Privacy machineryPII redaction, full audit log and a kill switchincluded
No card, no charge, no commitment: you’re simply first told when the desk opens.
The safety is built in, not just promised
The rule that money never gets an auto-reply isn’t a policy you have to trust; it’s enforced in the code, with an audit log and a kill switch behind it. And the desk is included in every edition, so it never costs you a separate line. You’re only ever telling us you want first word.
Before you register
Is this finished, or still in build?
Live. The ticket desk, the staff board, inbound email-to-ticket and the money-goes-to-a-human rule all run on creativepath52.com and damiansemonin.art today. Form-to-ticket is verified live on our staging bench; grounded answers, triage, PII redaction and the never-auto-send rule are verified in harness. Email-to-ticket, live AI round-trips and the on-site chat widget are the current sprint. We run it on our own support first.
What does it cost?
It’s Hearth, a CP52 WebDeck module included in every edition from Presence at £25/mo: there’s no separate price. Registering your interest is free.
Won’t the AI mis-answer a refund?
No. Anything about refunds, billing or bookings, and anything reading as negative, is blocked from auto-sending and routed to you with its triage attached. In testing, a refund question the model was 99% confident about was still blocked. That’s the design working, not a bug.
Where does it get its answers?
From your own knowledge base. It quotes your documentation and cites it, rather than improvising. If it doesn’t have a grounded answer, it hands over to a human.
Is my customers’ data safe?
Personal details are redacted before any text reaches an AI model, every call is audit-logged, and there’s a kill switch that turns the AI off without turning support off.
What am I committing to by registering?
Nothing. No card, no charge. You’re on the list to be first told when the desk opens, and first offered the founding price.
Live · CP52 WebDeck
Want support that behaves like this?
Hearth is live and included in every WebDeck edition. Presence is £25 a month and the desk arrives switched on.
